Privacy Policy

Internet and Website Privacy Policy and Statement

Updated April 21, 2022

Ontario Truss & Wall is customer oriented. This privacy statement explains our privacy practices for our customers, prospective customers and web site visitors who have transactions with us through telephone, Internet, faxes, and other means of communications. In this Privacy Statement the terms “we” and “our” refer to Ontario Truss & Wall Ltd.

1.       Ontario Truss & Wall’s Commitment to Privacy

At Ontario Truss & Wall, we are committed to protecting and respecting the privacy of our customers and our web site visitors. For that reason, we have taken, and will continue to take, measures that protect the privacy of personal information held by us.

This Privacy Statement provides you with details regarding: (1) why we collect personal information; (2) what we do with that information; (3) the steps that we take to ensure that access to that information is secure; (4) how you can access personal information pertaining to you; and (5) who you should contact if you have questions and concerns about our policies or practices.

Since we regularly review our policies and practices, your comments are always welcome. We reserve the right to change this Privacy Statement at any time. We will alert you that changes have been made by indicating at the top of the Privacy Statement the date that it was last updated. We encourage you to review our Privacy Statement to make sure that you understand how information that you provide will be used.

2.       What is personal information?

Personal information means information that would identify a specific individual or information that can be directly associated with an individual. Personal information does not include aggregate information from which individual identities have been removed.

3.       When we collect personal information?

We do not automatically gather any personal information from you, except whin it is provided to us voluntarily by the site visitor with their consent. Site visitors can visit the public sections of our website without revealing any personal information. Ontario Truss & Wall Ltd. does reserve the right, however, to collect and perform statistical analysis of the internet traffic of Ontario Truss & Wall Ltd. website for its internal use. However, information collected does not allow Ontario Truss & Wall Ltd. to identify any individual or any personal information of the visitor.

4.       How we use personal information

As part of our business operations, we hold and use certain personal information pertaining to our customers to process your requests, provide you with customer service and to understand your needs so that we can serve you better. Generally, we need to use your personal information for the following purposes:

·         To process payment for your purchase.
·         To meet regulatory or contractual requirements relating to the services and products provided to you.

5.       When we share personal information

We will disclose personal information if a law, regulations, search warrant, subpoena or court order legally authorizes us or requires us to do so.

Except as set out above, we do not sell, rent, share or disclose the personal information we hold or make our membership list available to others without your consent.

6.       How long do we hold personal information?

Personal information is retained only for so long as is necessary for the purpose set out above. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it.

To make the site visitor’s experience on our website easier, Ontario Truss & Wall uses per-session “cookies” (session identifiers) to track the state of the visor session. This “cookie” is destroyed when the session with our website is over.

7.       Accuracy

To ensure that the personal information you provided is accurate, complete, and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.

8.       Security Measures

We will continue to keep in place security measures to protect the personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.

9.       Accessing personal information

Our members are entitled to access the personal information held by us concerning them. You can access your personal information by making a written request to us. We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly.

10.   Compliant Process

If you are not completely satisfied with or wish to submit comments concerning this Privacy Statement or its application by us, we invite you to convey your concerns or suggestions to:


Ontario Truss & Wall Ltd.
732 Ashley Street
Foxboro, Ontario
K0K 2B0

Attention: Human Resources Department

We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken to address the concern or implement the suggestion.