Privacy Policy

ACCESSIBLE CUSTOMER SERVICE PLAN
Providing Goods and Services to People with Disabilities

Ontario Truss & Wall Ltd. is committed to excellence in serving all customers including people with disabilities

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices that
may be used by customer with disabilities while accessing our goods and services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with their service animals. Service animals are allowed on the
parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to
have that person accompany them on the premises.

Fees will not be charged for support persons.

Notice of temporary disruption

Ontario Truss & Wall Ltd. currently does not have services or facilities that customers with disabilities would rely on such as accessible washrooms, automated door opener, etc. As such notice of temporary disruption would not be applicable until our company adopts accessible services or facilities.

Training for Staff

Ontario Truss & Wall Ltd. will provide training to employees who deal with the public
or other third parties on their behalf.

Individuals in the following positions will be trained:

Design staff
Delivery personnel
Accountant
Office administrative staff
Receiving and shipping personnel

This training will be provided to new staff during orientation training sessions within 2 weeks after hiring.

Training will include:

An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the
requirements of the customer service standard.
Ontario Truss & Wall Ltd.’s plan related the customer service standard.
How to interact and communicate with people with various types of disabilities.
How to interact with people who use an assistive device or require the
assistance of a service animal or a support person.
How to use any equipment that Ontario Truss & Wall Ltd. may have installed
in the future or the use of special phone services such as Bell Relay Service.
How to approach a person with disabilities by simply asking “How may I help
you today?”
What to do if a person with a disability is having difficulty in accessing Ontario
Truss & Wall Ltd.’s goods and services.

Staff will also be trained when changes are made to our plan.

Feedback process

Customers who wish to provide feedback on the way Ontario Truss & Wall Ltd. provides goods and services to people with disabilities can contact us by using any of the following methods:

Email:otinfo@ontariotruss.com
Phone: 613-966-8137
Fax: 613-966-2785
Toll Free:1-800-461-6898
Mail or in person: 732 Ashley Street, Foxboro, ON K0K 2B0

All feedback will be directed to our company VP Finance/Secretary/Treasurer

Customers can expect a response within 3 - 7 business days.

Complaints will be addressed according to our organization's standard complaint
management procedures.

Modifications to this or other policies

Any policy of Ontario Truss & Wall Ltd. that does not respect and promote the
dignity and independence of people with disabilities will be modified or removed.

Public Locations of Plan

Ontario Truss & Wall Ltd. will post this plan in the following areas for public view:

Reception area in main office
Online at website: www.ontariotruss.com

View Accessibility Report Here

732 Ashley Street, Foxboro, Ontario K0K 2B0
Telephone: (613) 966-8137 / Fax: (613) 966-2785
Toll Free: 1-800-461-6898
www.ontariotruss.com